FAQs

FAQs – Frequently Asked Questions

General FAQs

Ordering for Local Pickup? Expand

You are able to order and do a “Local Pickup” with us.

However, since we’re currently closed to the public till the Spring 2022 season…

You will need to schedule a time to pickup your order.

Please contact us by email, phone, or by messenger, and we will work with you to schedule a time for you to pickup your order Asap.

Email: jenni@benevyfarms.com
Phone: 816-200-7305 Or on Facebook, or Instagram messenger.
https://facebook.com/benevyfarms How do I check the status of my order? Expand

You will need the email you used during checkout, and the Order # sent to your email.

Proceed to the My Account page, input your email and order # and it will give you your Order Status, and Tracking information.

My Account

What is your shipping policy? Expand

We strive to ensure that your plant/product arrives in the best condition possible.

We always pack each order with love.

Please read more on our shipping policy here.

What is your returns and refunds policy? Expand

You can read our Returns and Refunds policy here

I have an issue with my order Expand

Please contact us immediately, and let us know the issue.

Include photos when you email us to speed up the process.

We will get back to you ASAP, and do what we can to make sure you’re satisfied with your order.

Plant FAQs

What is that white stuff on the plant leaves?

The white on our plants leaves is Calcium Buildup.

Our native soil in Kansas City has a very high calcium content which gets into our water supply. 

It won’t harm the plant at all, and can be easily wiped off.

Wholesale FAQs

How to place a Wholesale order Expand

Please contact us directly and we will discuss wholesale options.

Quick links

General FAQs

Wholesale FAQs

Have a question, comment, or concern that isn’t answered here?
Feel free to get in touch, and we will do our best to help you. Ask a question

Have more questions?

Don’t hesitate to ask us any questions you may have.

+1 816-200-7305
jenni@benevyfarms.com

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